DCT

General Terms and Conditions – DCT BV

For: dctbv.nl
Version: 12-01-2026

1. Applicability (B2B only)

1.1 These General Terms and Conditions (“GTC”) apply to all requests, quotations, orders and agreements with DCT BV via dctbv.nl and via e-mail or telephone.
1.2 DCT BV supplies exclusively to businesses/entrepreneurs (B2B). Consumers are excluded. DCT BV may request company and VAT details and may refuse requests in case of doubt.
1.3 Deviating terms of the customer apply only if expressly accepted in writing by DCT BV.

2. Definitions

2.1 Request / order: an order placed via the website is a non-binding request and does not constitute a direct purchase with payment obligation.
2.2 Quotation: a price proposal (usually for larger quantities, complete sets or deviating quantities).
2.3 Promotional sets: sets with a fixed price; customers generally receive an invoice instead of a quotation.

3. Offer and request

3.1 Information on dctbv.nl is non-binding. Obvious errors (typing errors, pricing errors, product errors) do not bind DCT BV.
3.2 Submitting a request does not oblige the customer to make payment.
3.3 An automatically generated confirmation of receipt does not constitute acceptance.

4. Quotations, invoices and conclusion of the agreement

4.1 Quotations are non-binding and valid for 14 days, unless stated otherwise.
4.2 The agreement is concluded:

• in case of quotations: once the customer accepts the quotation in writing (e.g. by e-mail);

• in case of promotional sets/fixed prices: once DCT BV issues an invoice or order confirmation and the customer agrees thereto (e.g. by written confirmation and/or payment as agreed).
  4.3 DCT BV may refuse or amend requests if delivery is not possible or not reasonable (e.g. availability, incorrect data, technical malfunction, force majeure).

5. Cancellation and changes

5.1 Until acceptance of the quotation or order confirmation, a request can in principle be cancelled free of charge.
5.2 After acceptance, cancellation or modification is only possible in consultation. DCT BV may charge incurred costs and/or damages (e.g. transport, handling, specially purchased goods).
5.3 Custom-made and specially purchased goods cannot be cancelled or only to a limited extent after acceptance.

6. Prices, VAT and costs

6.1 All prices are exclusive of VAT, unless stated otherwise.
6.2 Shipping and transport costs are stated in the quotation and/or invoice or confirmed in advance by e-mail.
6.3 For deliveries to businesses within the EU outside the Netherlands, 0% VAT may apply, provided a valid VAT identification number is supplied and the statutory conditions for an intra-Community supply are met. If the VAT number is missing or invalid, DCT BV may charge VAT or refuse the order.

7. Payment

7.1 Standard payment term: 100% payment upon order and prior to delivery, unless agreed otherwise in writing.
7.2 Deviations (e.g. 50/50 payment or payment on a fixed payment date) apply only if agreed in writing in the quotation, invoice or by e-mail.
7.3 For custom-made or customer-specific orders: 100% advance payment applies.
7.4 DCT BV may suspend delivery as long as (partial) payments have not been received.
7.5 In case of late payment, the customer owes statutory commercial interest. DCT BV may also charge (extra-)judicial collection costs, including at least the statutory €40 compensation (where applicable), plus demonstrable additional costs.

8. Delivery, delivery time and risk (B2B)

8.1 DCT BV delivers in principle within Europe, unless agreed otherwise.
8.2 Delivery times are indicative; dctbv.nl does not provide guaranteed delivery times or stock guarantees.
8.3 DCT BV determines the method of shipment/transport (parcel service, pallet or carrier), unless agreed otherwise.
8.4 Upon shipment, the risk of loss or damage transfers to the customer at the moment of handover to the carrier/transport company.

9. Inspection upon receipt and notification obligation

9.1 The customer must inspect the goods immediately upon receipt.
9.2 Transport damage, shortages or visible defects must be reported by e-mail within 48 hours of receipt, including clear photographs.
9.3 If reported late, DCT BV may reject the complaint.
9.4 Hidden defects must be reported in writing within a reasonable time after discovery. If reported late, DCT BV may reject the complaint.

10. Returns (B2B) / no right of withdrawal

10.1 For businesses, no statutory right of withdrawal applies (no cooling-off period).
10.2 Returns “because the goods are no longer needed” are only accepted with prior written approval from DCT BV.
10.3 Approved returns must be unused, undamaged, where possible in original packaging, and in accordance with return instructions.
10.4 Return costs are borne by the customer. DCT BV may charge handling/restocking fees, except in case of an error or material/manufacturing defect acknowledged by DCT BV.
10.5 Custom-made and customer-specific goods are in principle excluded from return.

11. Warranty and material/manufacturing defects

11.1 Claims apply only to defects existing at the time of transfer of risk.
11.2 In B2B transactions, a warranty period of 12 months after transfer of risk applies, insofar as legally permitted.
11.3 Excluded are: wear and tear, improper use, incorrect installation, overloading, impact damage, corrosion due to improper storage, and modifications made by the customer.
11.4 DCT BV determines whether a material or manufacturing defect exists and may require inspection and/or return.
11.5 In case of an acknowledged defect, DCT BV will choose repair, replacement or an appropriate solution. Costs and compensation are handled in consultation.

12. Liability

12.1 DCT BV is fully liable in case of intent or gross negligence and for damage to life or health.
12.2 In all other cases, liability is limited to direct damage and to a maximum of the invoice amount of the relevant delivery.
12.3 DCT BV is not liable for indirect damage, consequential damage, loss of production, downtime or loss of profit, insofar as legally permitted.
12.4 The customer remains responsible for safe and correct use of the products.

13. Retention of title

13.1 Delivered goods remain the property of DCT BV until all outstanding amounts have been paid in full.
13.2 As long as payment has not been completed, the customer may not pledge the goods or provide them as security.

14. Set-off and suspension

The customer may only set off undisputed or finally established claims. Suspension is only permitted if it arises from the same agreement.

15. Force majeure

In case of force majeure (including transport problems, supply issues, fire, malfunctions, government measures), DCT BV may suspend delivery or partially terminate the agreement without liability for damages.

16. Applicable law and jurisdiction

16.1 Dutch law applies; the CISG is excluded.
16.2 The competent court is the District Court of Gelderland, location Arnhem, insofar as legally permitted. Parties may agree otherwise in writing per individual case.

17. Language versions

In case of differences between language versions, the Dutch version shall prevail.